Our charter explains what you can expect from us and what your responsibilities are in return. We recommend reading this before making a referral to us.
What we expect from referrers
#Focus5 is a voluntary project funded by the European Social Fund and the National Lottery Community Fund and a referral does not guarantee that the young person will be accepted onto the project
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Referrers need to ensure the young person is aware of the project and aware that a referral is being made on their behalf
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Young people need to want to engage in the project/with a Key Worker and be ready and capable of doing so
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Contact details for the young person or their parent / carer / support worker must be on the referral form – not only the referral agency contact details
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The expected duration for a young person to be engaged on the project is approximately six months. Therefore, young people being referred must be in a position to take positive steps towards education, employment or training within this period at the time of referral.
What referrers can expect from us
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Once we receive your referral, we will acknowledge receipt and log the details on our system within 2 working days
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We will aim to allocate the referral to a key worker and for the key worker to make initial contact within two weeks of us receiving your referral
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We will make up to 3 attempts to contact the young person. If we are unable to contact them after 3 attempts, we will conclude that they do not wish to join the project
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We will inform the referrer of the outcome of their referral.
What we expect from you (the participant)
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Be respectful and remember that this is a professional relationship
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To attend appointments on time and tell us in advance if you cannot attend
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To engage with all activities and tasks with your Key Worker
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To switch off/put away your mobile phone while you are meeting with your Key Worker
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Demand for the project is high so if you miss three appointments in a row or do not respond to our contact attempts, we will close your place on the project. However, you will be able to re-engage in the project in the future if you would like to.
What Participant's can expect from us
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We will always treat you with respect
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We will only share information about you with your consent unless we have significant concerns about your safety or the safety of others
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We will create an action plan based around your own goals and barriers to employment, education and training which we will support you to achieve and overcome
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We will meet with you on a regular basis
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We will regularly review your progress and update your action plan as you achieve your goals.